Frequently asked questions (FAQ)
🎨 Are the artworks original?
Yes. At Arte DJ, we create all artworks by hand with care and intention.
Each piece is original and unique. Therefore, we do not offer mass production or reproductions unless the product description clearly states otherwise.
🖼️ Are frames included?
No.
We display some artworks with frames only for presentation purposes. However, frames are not included unless we clearly specify them in the product description.
🎨 Will the artwork look exactly like the photos?
Not exactly, and that is part of its beauty.
Colors and textures may vary slightly because of:
- screen settings
- lighting during photography
- the handmade nature of the artwork
Therefore, these variations are normal and add to the character of original art.
📏 How do I know if the size is right for my space?
Each product page includes the exact dimensions in inches.
Because scale matters, we recommend measuring your wall space before purchasing. This way, you can make sure the artwork meets your expectations.
🚚 Where do you ship?
We currently ship to:
- Puerto Rico
- United States
- Canada
- United Kingdom
- European Union
Additionally, you can find full details in our Shipping Policy.
🎁 Do you offer free shipping?
Yes. We offer free shipping on eligible orders, depending on location and order value.
However, free shipping does not include customs duties, taxes, or import fees for international orders.
🌍 Will I have to pay customs or taxes?
For international orders:
- VAT, IVA, import taxes, or customs fees may apply
- we do not include these charges in the artwork price
- the buyer assumes responsibility for these fees
Because customs policies vary by country, we recommend checking with your local customs office before ordering.
💰 What currency are prices listed in?
We list all prices in USD.
However, if you purchase from outside the United States, your payment provider automatically handles currency conversion at checkout.
🔁 Do you accept returns or refunds?
Because we sell original artwork, all sales are final.
However, we only consider returns or refunds if damage occurs during shipping.
For full details, please review our Returns & Refunds Policy for full details.
📦 What if my artwork arrives damaged?
If your artwork arrives damaged, contact us within 48 hours of delivery.
Please include:
- clear photos of the artwork
- photos of the packaging
- your order number
After reviewing the information, we will guide you through the next steps.
⏳ How long does shipping take?
We typically ship orders within 3–7 business days after payment confirmation.
Delivery times then vary depending on destination and carrier.
✉️ Can I cancel my order?
We cannot cancel orders once we ship them.
However, if you need to cancel before shipment, contact us as soon as possible. Please note that cancellations depend on the production and packing status.
📧 How can I contact you?
If you have questions or need assistance, email us at:
co******@****dj.com
